To ensure effective collaboration, we request that you provide accurate documentation, such as tenancy agreements, evidence of homelessness or housing challenges, eviction letters, correspondence with landlords or housing authorities, and supportive letters from third parties. It’s essential to have these documents ready before attending the appointment.
You are expected to provide honest and correct information relevant to the services requested, understanding that our advice is based on the information provided. In case your questions cannot be addressed within the allocated timeframe, you will need to book a follow-up appointment.
Please view our services section on the home page to make sure you book the service that is right for you. We retain the right to discontinue the booking and keep 50% of the booking fee if you were expecting to discuss a service we don’t cover.
Payment for service is required prior to the consultation session, with secure payment handled through WooCommerce. We offer a cancellation policy allowing appointments to be rescheduled or canceled up to 24 hours beforehand to receive a refund. Failure to cancel within this timeframe will result in forfeiture of the appointment fee.
Confidentiality is paramount, and we maintain the confidentiality of all client information shared during consultations, adhering to legal requirements. Clients acknowledge the risks associated with electronic communications.
While you are welcome to bring a support person to appointments, clear communication is vital for a stress-free process and each booking is tailored to one person only.
Our services are governed by the laws of England and Wales, with any disputes subject to the exclusive jurisdiction of the courts therein. Please take a look at our terms and conditions before using our service.
By booking with our service it is understood that you have agreed to the terms & conditions.
